Terms & Conditions

These Terms & Conditions govern the booking and use of travel packages, hotel accommodation, transportation, sightseeing, activities, and other travel-related services arranged by Bharat Bhraman Holidays.

By making a booking, paying any advance/token amount, or accepting a booking confirmation, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

1. Booking & Confirmation

All bookings are subject to availability at the time of confirmation.
A booking shall be considered confirmed only after the required payment has been received and confirmation has been issued by Bharat Bhraman Holidays.
A 50% advance payment of the total package amount is required before arrival to confirm the booking.
The remaining 50% is payable upon arrival at the first destination, unless otherwise agreed in writing.
The token/advance amount is non-refundable, subject to the applicable cancellation terms.
Confirmation of hotels, flights, transportation, sightseeing, and other services is subject to availability.
Bharat Bhraman Holidays reserves the right to use the hotel mentioned in the itinerary or a similar-category hotel, subject to availability.

2. Package Rates

All package rates are subject to change without prior notice until the booking is confirmed.
Rates may vary depending upon season, demand, hotel availability, transportation costs, government regulations, and other factors.
The final applicable rate shall be the rate confirmed at the time of booking.
Base-category rooms shall generally be provided unless a higher room category is specifically mentioned in the booking confirmation.

Seasonal / Special Periods

The applicable rates may differ during:

15 April to 15 July
Diwali
Dussehra
Weekends and other peak-demand dates

Off-Season Periods

The following periods may generally be considered off-season:

6 January to 15 April
16 July to 15 December

Seasonal classification does not guarantee availability or a particular hotel rate.

3. Hotel Accommodation

Hotel accommodation will be provided at the hotel mentioned in the itinerary or at a similar hotel, subject to availability.
Room allocation is handled by the hotel and is subject to availability at the time of check-in.
The room category will be based on the category specified in the booking confirmation/voucher.
Early check-in and late check-out are subject to hotel availability and may attract additional charges.
Special requests such as specific rooms, floors, views, adjoining rooms, or bed configurations are subject to availability and cannot be guaranteed unless confirmed in writing.
Hotel facilities and amenities may vary from property to property.
Bharat Bhraman Holidays shall not be responsible for dissatisfaction arising solely from a guest’s personal expectations regarding hotel facilities, food, room size, views, or services.
Genuine complaints will be considered on a case-by-case basis and, where appropriate, communicated to the concerned hotel/service provider.

4. Guest Identification & Check-In

The primary guest must be 18 years of age or older to check into the hotel, subject to the hotel’s own policies.
Guests are required to present a valid government-issued photo identification document at the time of check-in.
PAN Card shall not be accepted as the required photo identification document where the hotel requires another valid government-issued photo ID.
Hotels reserve the right to refuse check-in/admission in accordance with their policies and applicable law.
Any additional security deposit or incidental charges required by the hotel shall be paid directly by the guest.

5. Transportation

Transportation will be provided according to the vehicle type and itinerary specified in the booking confirmation.
Vehicle availability is subject to operational conditions, road conditions, weather, government restrictions, and local regulations.
The vehicle may not be available for use outside the agreed itinerary unless separately arranged.
Any additional sightseeing, detours, additional kilometres, additional hours, parking fees, tolls, permits, or other expenses not included in the package may be charged separately.
Guests are expected to follow reasonable safety instructions provided by the driver or local authorities.

6. Rohtang Pass & Government Restrictions

Travel to Rohtang Pass is subject to applicable government regulations, permits, environmental restrictions, road conditions, and directions issued by competent authorities, including the National Green Tribunal (NGT), Supreme Court of India, or other relevant authorities.

If vehicles are restricted or prohibited from travelling to Rohtang Pass due to government regulations, court orders, weather, road conditions, or any other applicable restriction, Bharat Bhraman Holidays shall not be held responsible.

If Rohtang Pass travel is permitted but requires additional permits, transportation, entry fees, local vehicle charges, or other expenses, such costs shall be borne by the guest.

7. Sightseeing

Sightseeing shall be provided according to the itinerary confirmed at the time of booking.
Sightseeing is subject to weather, road conditions, local restrictions, opening/closing schedules, government regulations, and other circumstances beyond the control of Bharat Bhraman Holidays.
If a sightseeing location becomes inaccessible or is closed, Bharat Bhraman Holidays may, where reasonably possible, suggest an alternative.
No refund shall ordinarily be provided for sightseeing missed due to circumstances beyond the control of Bharat Bhraman Holidays.

8. Meals & Food

Meals shall be provided according to the meal plan specified in the booking confirmation.
Missed or unused meals are non-refundable and non-exchangeable.
Hotels may impose mandatory meal supplements during festive periods such as Christmas, New Year’s Eve, Diwali, Dussehra, or other special occasions.
Any mandatory meal supplement or additional hotel charge shall be payable by the guest.
Food, milk, or other requirements for infants or children below 5 years may be charged separately by the hotel.

9. Cancellation & Refund

Cancellation requests must be submitted in writing.

The following cancellation charges may apply:

Cancellation Timing	Applicable Charge
After booking confirmation	25% of total package cost
Before 30 days of travel	35% of total package cost
Before 15 days of travel	50% of total package cost
Within 10 days of travel	No refund

The token amount is non-refundable.
Cancellation charges may be higher where hotels, airlines, transport operators, or other third-party suppliers impose additional non-refundable charges.
No refund shall be provided for unused accommodation, missed meals, transportation segments, sightseeing, activities, or other unused services.
For complete details, customers should refer to the Refund & Cancellation Policy of Bharat Bhraman Holidays.

10. Preponement & Postponement

Requests to prepone or postpone a package must be made in writing at least 15 days before the scheduled travel date.
An amendment charge of INR 3,000 or 10% of the total package cost, whichever is higher, shall apply.
Any additional charges imposed by hotels, airlines, transport providers, or other suppliers shall be payable separately.
Changes are subject to availability and cannot be guaranteed.

11. Unused Services

No refund or exchange shall be provided for services that are not used by the guest, including:

Hotel accommodation
Meals
Transportation
Sightseeing
Activities
Transfers
Early departure
Late arrival
Missed services
Any other package inclusion

The guest shall not be entitled to a refund merely because they choose not to use a service included in the package.

12. Force Majeure & Unavoidable Circumstances

Bharat Bhraman Holidays shall not be liable for failure, delay, modification, or interruption of services caused by circumstances beyond its reasonable control, including but not limited to:

Bad weather
Heavy snowfall
Landslides
Roadblocks
Natural disasters
Floods
Strikes
Government restrictions
Court or regulatory orders
Traffic restrictions
Political disturbances
Closure of tourist destinations
Epidemics or other public emergencies
Transportation disruptions
Other unforeseen circumstances beyond reasonable control

Where possible, Bharat Bhraman Holidays may assist in arranging alternative services, subject to availability and additional charges.

13. Third-Party Service Providers

Bharat Bhraman Holidays may arrange services through third-party providers, including:

Hotels
Airlines
Transport operators
Restaurants
Local sightseeing operators
Activity providers
Guides
Other travel service providers

The services provided by such third parties are subject to their respective terms, policies, operating conditions, and availability.

Where a third-party service provider imposes additional charges, cancellation fees, or non-refundable conditions, such amounts may be payable by the customer.

14. Customer Responsibilities

Customers are responsible for:

Providing accurate passenger/guest information.
Providing valid identification documents.
Arriving at designated pickup points on time.
Following hotel, transport, government, and local authority rules.
Taking care of personal belongings.
Paying applicable additional or personal expenses.
Informing Bharat Bhraman Holidays in advance of any special requirements.
Checking the booking confirmation and itinerary carefully before travel.

Any loss, delay, or additional expense resulting from incorrect information supplied by the customer may be the customer’s responsibility.

15. Personal Belongings

Guests are responsible for their personal belongings, valuables, cash, electronic devices, luggage, travel documents, and other personal items.

Bharat Bhraman Holidays shall not be responsible for loss, theft, or damage to personal belongings unless caused by circumstances for which Bharat Bhraman Holidays is legally responsible.

Guests are advised to use hotel lockers/safes where available and maintain appropriate travel insurance.

16. Additional Charges

The following may be charged separately unless expressly included in the package:

Personal expenses
Room service
Laundry
Telephone calls
Additional meals
Additional transportation
Additional sightseeing
Entry tickets
Permits
Parking charges
Tolls
Additional kilometres/hours
Hotel security deposits
Festive meal supplements
Any government taxes, fees, or charges introduced after booking
Any other service not specifically included in the package

17. Travel Documents

Guests are responsible for carrying all documents required for their journey, including valid identification, tickets, permits, visas where applicable, and other required travel documents.

Bharat Bhraman Holidays shall not be responsible for losses or missed services resulting from the guest’s failure to carry valid or required documents.

18. Changes to Itinerary

Bharat Bhraman Holidays reserves the right to modify the itinerary where reasonably necessary due to:

Weather conditions
Road conditions
Government restrictions
Hotel availability
Transportation availability
Safety concerns
Local authority instructions
Other circumstances beyond reasonable control

Where a material change is necessary, Bharat Bhraman Holidays will make reasonable efforts to provide an alternative arrangement of comparable nature, subject to availability.

19. No Guarantee of Specific Hotel or Room

Unless expressly guaranteed in writing, mentioning a particular hotel in an itinerary does not constitute an absolute guarantee that the exact hotel will be available at all times.

Where required, accommodation may be provided at a similar-category hotel, subject to availability.

Similarly, specific room numbers, views, floors, beds, or room locations cannot be guaranteed unless expressly confirmed.

20. Complaints

Any complaint relating to a hotel, vehicle, meal, sightseeing service, or other travel service should be reported to Bharat Bhraman Holidays as soon as the issue occurs, so that reasonable efforts can be made to resolve it during the trip.

Complaints raised after completion of the trip may be considered on a case-by-case basis, but resolution may be subject to the policies and decisions of the relevant service provider.

21. Payment Confirmation

Payments may be made through the payment methods communicated by Bharat Bhraman Holidays, including bank transfer, cheque, cash, or approved online payment methods.

A booking shall not be considered confirmed solely on the basis of a payment screenshot or transaction initiation. Confirmation is subject to successful receipt/verification of payment and availability of the requested services.

22. Acceptance of Terms

By making a payment or confirming a booking with Bharat Bhraman Holidays, the customer confirms that:

They have read and understood these Terms & Conditions.
They agree to the applicable booking and cancellation policies.
They understand that travel services are subject to availability and external conditions.
They accept the applicable refund and cancellation provisions.
They agree to pay any applicable additional charges not included in the package.
They understand that unused services may be non-refundable and non-exchangeable.

23. Policy Updates

Bharat Bhraman Holidays reserves the right to update, modify, or revise these Terms & Conditions from time to time.

The terms applicable to a booking shall generally be those communicated to and accepted by the customer at the time of booking, subject to applicable law and any subsequently agreed amendments.

Bharat Bhraman Holidays
Travel • Holidays • Experiences

For booking-related queries, cancellation requests, amendments, or refund requests, customers should contact Bharat Bhraman Holidays through the official contact details provided at the time of booking.